Builtt AI

AI Services

AI that fits your business.
Not the other way around.

We're not an AI hype shop. We're a development agency that has been building intelligent features into products for years. We now offer that work as a standalone service for clients who want to move faster and work smarter.

  • LLM Integration
  • Workflow Automation
  • E-commerce AI

30 min · free · no commitment

Shopify Partner

10+ AI features shipped in production

Why Builtt

A dev agency that builds AI.
Not an AI agency that hopes to deliver.

The difference matters more than it sounds. Here's why.

A dedicated AI agency Builtt

Strong on models, lighter on engineering

Dev agency first. AI is how we build, not what we sold last quarter

Delivers a proof of concept, hands it over

We deliver production-ready code that runs in your business

Doesn't know your stack, your users, or your market

We already know e-commerce, SaaS and web deeply

Separate teams for AI and implementation creates friction

One team discovers, designs, builds and integrates

Engagement ends at delivery

We stay post-launch to optimise, monitor, and iterate

Reasons to believe

Three principles we hold ourselves to on every engagement. After the comparison, this is what actually matters day to day.

We've shipped it, not just scoped it

Every capability we offer is something we've already built inside a real product, not a service we added to our deck because it's trending. When we say we build recommendation engines or RAG systems, we mean we've done it, debugged it, and watched it run in production.

No handover. No friction.

Most projects fail in integration, not in the build. When the AI team hands off to the dev team, things get lost. At Builtt there is no handover. The team that understands your architecture is the same team that builds your frontend, your API, and your data pipeline.

We'll tell you when AI isn't the answer

We run a discovery session before every engagement so we can tell you whether AI is the right solution, or whether something simpler, faster, and cheaper would work better. We'd rather lose a project than oversell one.

What we build

Five ways we apply AI
to real business problems.

We don't offer AI as a single service. We offer five distinct capabilities, each applicable across different business contexts and backed by projects we've already delivered.

01

Intelligent features built into your product

We integrate intelligence directly into your product so it learns, predicts, and personalises at scale, without rebuilding what's already working.

  • Recommendation engines based on user behaviour
  • Predictive analytics and smart dashboards
  • Natural language search and query understanding
  • Smart content tagging and auto-categorisation
  • Behavioural personalisation per user segment
  • Anomaly detection and intelligent alerting

Applicable to

  • E-commerce
  • Products
  • Websites

02

Language models that actually know your business

We build on top of GPT-4o, Claude, Gemini, and open-source models, using your data and context so outputs match how your business actually communicates.

  • Customer-facing AI assistants and support bots
  • Internal knowledge base and document search tools
  • Automated document processing and summarisation
  • RAG systems that answer from your own data
  • LLM fine-tuning for domain-specific language and tasks
  • Multi-language support and tone calibration

Applicable to

  • Products
  • Websites
  • Operations

03

Replace manual work with intelligent automation

We map the processes that eat your team's time and replace the repetitive parts with automation built on solid engineering, not no-code tools that break the moment something changes.

  • Readiness audit and process mapping
  • Agent development for multi-step workflows
  • n8n, Make and custom automation pipelines
  • Data extraction, transformation and routing
  • API-first integrations with your existing stack
  • Monitoring, fallback logic and human-in-the-loop controls

Applicable to

  • Operations
  • Products
  • E-commerce

04

E-commerce that drives conversion and revenue

Built for online retail: capabilities shaped around how people browse, choose, and buy, not generic features dropped onto a storefront.

  • Product recommendations and upsells
  • Dynamic pricing based on demand and user behaviour
  • Smarter search and merchandising
  • Automated product description and content generation
  • Customer churn prediction and win-back triggers
  • Post-purchase personalisation and retention flows

Applicable to

  • E-commerce
  • Shopify Plus
  • Headless

05

Find where value is real, before you build anything

Not every business problem needs AI. This engagement is for teams who want a straight answer before committing to a build, plus a clear roadmap if the answer is yes.

  • Opportunity mapping workshop (half or full day)
  • Build vs buy analysis with cost modelling
  • ROI estimation for identified AI initiatives
  • Technical feasibility and data readiness assessment
  • Phased roadmap with prioritised recommendations
  • Optional: proof of concept scoping and costing

Applicable to

  • All verticals
  • Starting point for new clients

Not sure which capability fits your situation?

That's what the discovery session is for. →

In our work

Problem, solution, result. Real stacks, real releases.

Degordian

Problem
Scaling delivery meant repeating the same discovery, scoping and documentation work across every engagement.
Solution
Internal workflows for research, spec drafts, and code review, embedded in how the team ships client work.
Result
Faster kickoffs and more consistent output without adding process overhead.
  • Workflow
  • LLM
  • Automation
View project

Forma Ideale

Problem
Large product catalog and high-intent shoppers, but the right items were hard to surface at the right moment.
Solution
Smarter search, merchandising, and product discovery integrated with the e-commerce platform.
Result
Richer shopping journeys and stronger conversion paths across categories.
  • E-commerce
  • Search
  • Personalisation
View project

Enterprise

Problem
High-volume document review slowed internal teams.
Solution
Extraction and summarisation pipeline with review checkpoints.
Result
Hours reclaimed per week with audit-friendly outputs.
  • Automation
  • RAG

How we work

From first conversation
to production and beyond.

Every engagement starts with a clear answer on whether this is the right solution. If it is, here is how we work.

Phase 01

Discover

Duration: 1–2 weeks

We start before writing any code. We need to understand your business context, your existing tech stack, your data, and the specific problem you're trying to solve. We do not assume AI is the right answer; we find out if it is.

What we do in this phase:

  • Stakeholder interviews and process mapping
  • Data audit: what you have, what you need, what's missing
  • Technical feasibility assessment
  • Clear recommendation: build, buy, or neither

Phase 02

Design

Duration: 1–2 weeks

Once we know what we're building, we define exactly how. Which models, which data sources, which integration points. We design the user experience for AI interactions and write the technical spec before a single line of code is written.

What we do in this phase:

  • Solution architecture and model selection
  • Data flow mapping and integration design
  • UX design for model-driven interactions
  • Technical specification and scope agreement

Phase 03

Build

Duration: 4–10 weeks depending on scope

We build it properly. Production-grade engineering from day one, not a prototype dressed up as a product. Security, fallback logic, monitoring, and error handling are built in from the start, not bolted on at the end.

What we do in this phase:

  • Model integration and prompt engineering
  • Backend development and API design
  • Frontend AI UX implementation
  • Testing: unit, integration, and real-world edge cases

Phase 04

Optimise

Duration: Ongoing

These systems behave differently from traditional software: they improve with data and need attention after launch. We monitor performance, collect feedback, and iterate. That is where value compounds over time.

What we do in this phase:

  • Performance monitoring and anomaly detection
  • A/B testing of AI outputs and interactions
  • Model fine-tuning as new data accumulates
  • Ongoing support and feature iteration

Most projects run a focused Phase 1–3 in 6–12 weeks.

Phase 4 is where clients typically stay with us longest.

“Before being recommended Builtt, ORIGINAL+ had collaborated with several other web development agencies. With our web assets being far from a standard Shopify store, we needed a partner who could do much more than basic front-end adjustments. Working with Builtt, we've gotten exactly that, and more. Our issues are addressed quickly by specialists across multiple digital disciplines, including a senior back-end developer, a front-end magician, and an experienced UX/web designer. Combined with thorough project management, they've created a seamless, integrated brand and agency collaboration that has greatly elevated our digital presence.”

Andraž Turel Head of Digital Marketing at Original+ and Downskis

“Working with Darko and the team at Builtt was fantastic! They were professional, responsive, and truly understood the vision for our brand. From the very start, they took the time to listen, offer thoughtful solutions, and bring creative ideas to the table. The end result was a beautifully executed website that feels both elevated and user-friendly. I couldn't be happier with the process and the outcome! We highly recommend!”

Jehona Dreshaj Founder at Midori Studio

“Our collaboration with the Builtt team has been exceptionally professional and efficient from the very beginning. They worked on developing the “Where to Buy” websites bauerhomeappliances.com and mamibot.rs, and in both cases, they fully met our expectations in terms of design, functionality, and technical optimization. What we especially appreciate is their open communication, flexibility in adapting to our needs, and quick response to all requests during and after development. The result is modern, user-friendly, and functional websites that perfectly reflect the identity of our brands. A warm recommendation to anyone looking for a reliable and skilled partner for digital projects.”

Stevan Fridl E-commerce specialist at Worts team

Common questions

Everything you need to know before we talk.

For business & strategy

Not at all. That is exactly why we offer a discovery session first. Most clients arrive with a general sense that AI could help, but no specific brief. We spend the first 30 minutes mapping your workflows, identifying high-value opportunities, and telling you whether AI is the right tool or whether something simpler would work better. No commitment required.

For technical teams

Still have questions? Just ask. Book a discovery session →

30 min · free · no commitment

Book a discovery session

Tell us what you are building. We will map where AI can help and what to leave alone.